Practice Team

Practice Manager

Catherine McBride (f)
Business Manager

Lesley Garfoot (f)
Service Manager Oakfields Health Centre

Trina Gladstone (f)
Service Manager Dipton Surgery

The management team is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The team supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care

Administration

Helen Ingledew (f)
Receptionist/Administrator

Angela Hughes (f)
Receptionist/Administrator

Emily Petre (f)
Receptionist/Administrator

Joanne Proud (f)
Receptionist/Administrator

Natalie Hodgson (f)
Receptionist/Administrator

Lauren Lee (f)
Receptionist/Administrator

Vicki Craig (f)
Read Coding Administrator

Kate Dowson(f)
QOF Administrator

Secretaries

Donna Parker (f)
Practice Secretary

Emma Wilkinson (f)
Practice Secretary

The staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.