We are looking to recruit a Practice Nurse

  • Permanent contract 30 hours
  • Salary commensurate with experience

This is an excellent opportunity, to join an expanding team, at dynamic forward thinking practices, based in modern, purpose-built premises. Easy access to both practices from Newcastle and Durham.

About us:

  • 2 GP Partners plus 3 salaried GPs
  • 3 Nurse Practitioners, 2 Practice Nurses & 2 HCA’s
  • Growing combined list size of circa 7,600 patients
  • Excellent Dispensing service available at Oakfields Health Centre
  • Paper-light SystmOne practices
  • Maximum QOF & Enhanced services achievement
  • Consistently high patient satisfaction

About you:

  • Highly motivated and enthusiastic
  • Minimum 2 years’ experience in General Practiceessential
  • Must be able to take the lead in COPD & Asthma
  • Experience in Diabetes, Family Planning, Cytology & Childhood Immunisations
  • Good knowledge of Chronic Disease Management and QOF

Please send CV’s and application cover letters via post or email by: Friday 9th February 2024.

Post to:  

FAO Dr Marie Imlach
Oakfields Health Centre
Hamsterley Colliery
Newcastle upon Tyne
NE17 7SB

Email to: [email protected]

For further information please call: Dr Marie Imlach on:01207 560206

Job Description

We are recruiting for a Dispensary Manager

  • Permanent contract – 37.5 hours
  • Salary commensurate with experience

Oakfields Health Centre, part of Oakfields Health Group, is a busy dispensing GP practice employing high calibre individuals and we are currently looking to recruit a new Dispensary Manager.  This is a permanent role, 37.5 hours, plus holiday cover as required.

Your duties will include but not be limited to:

  • Quick, efficient and accurate dispensing of medication to patients, including checking prescriptions.
  • A high standard of customer service, dealing with all queries in a professional, courteous and efficient way.
  • Effective and timely integration of patient care, including clinical system data input.
  • Excellent communications with pharmaceutical suppliers and local pharmacies.
  • Assisting the GP Partners and Business Manager in ensuring financial stability and effective cost control of the dispensary.

You must have relevant dispensing experience and qualification equivalent to NVQ level 3.

Please note that although we have a Newcastle postcode the practice is based in the Derwentside locality of County Durham.

Please send CV and cover letter to Catherine McBride, Business Manager – [email protected]: Closing date Friday 2nd February 2024.          

For further information please call: Dawn Willis (Dispensary Manager) on 01207 560206.

Job Description

To ensure quick, efficient and accurate dispensing of medication to patients

To provide a high standard of customer service by dealing with all queries in a professional, courteous and efficient way

To ensure effective and timely integration of patient care at Oakfields Health Centre

To maintain excellent communications with pharmaceutical suppliers and local pharmacies

To assist the GP Partners and Business Manager in ensuring financial stability and effective cost control of the dispensary


Oakfields Health Centre is a dispensing practice providing primary care services for circa 5,600 patients in a rural community. The practice employs a dispensary manager and 3 part-time dispensers, dispensing to approximately 50% of registered patients



  • Dispensing and checking of acute, repeat and private prescriptions
  • Issuing prepared prescriptions
  • Processing requests for repeats and dealing with queries from patients, clinicians and support staff e.g. community nurses
  • Ensuring preparation of dosette boxes


  • Processing private prescriptions
  • Processing requests for repeat prescriptions received online and in writing
  • Filing prescriptions
  • Taking responsibility for end of month processes
  • Collection of prescription charges/checking patient exemption statements
  • Handling prescription money
  • Keeping an account of cash taken from prescriptions and ensure the same is banked in a timely manner

Record keeping

  • Maintaining full, accurate, up-to-date electronic records of all dispensing transactions
  • Maintaining accurate records of controlled drugs
  • Maintaining comprehensive records of stock and orders


  • Communicating effectively with other team members
  • Communicating effectively with patients and carers
  • Recognising people’s needs for alternative methods of communication and respond accordingly
  • Checking with GPs or in patient records if concerned about the appropriateness of requests for medication
  • Dealing with queries from patients regarding their prescriptions
  • Liaising with doctors and patients regarding queries & changes to medication

Stock control

  • Taking responsibility for the ordering of drugs and surgery sundries ie dressings & stoma products, for the practice
  • Gaining information and negotiating sales terms from pharmaceutical companies and or their representatives
  • Maintaining cost effective supplies of drugs that are purchased on behalf of the practice
  • Taking into consideration NENC ICB medicine/dressing formularies and working within the prescribing budget for the practice
  • Following systems to ensure efficient stock control, continuity of supply for patients and minimise wastage
  • Handling controlled drugs in accordance with Standard Operating Procedures
  • Receiving goods from wholesalers and storing drugs in an appropriate manner in accordance with the manufacturers’ instructions
  • Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook
  • Stocking shelves, refrigerators and other storage areas using rotation method
  • Organising and assisting in stock checks via Pol Valuers Ltd
  • Removing out of date stock from the shelves, refrigerators and other storage areas
  • Ensuring correct disposal of returned/unused or out–of-date medicines

Dispensary environment

  • Ensuring that that all dispensary equipment is clean and kept in good working order
  • Ensuring all areas are kept tidy and filing systems and processes are followed
  • Ensuring work surfaces and shelving are cleaned on a regular basis or when visibly soiled

Other duties

  • Training of new dispensers
  • Ensuring cover for annual leave/sickness
  • Leading and contributing to staff meetings in a constructive manner with a view to continuing service improvement
  • Developing and reviewing standard operative procedures (SOPS), annually or as required
  • Undertaking other reasonable duties within the framework of the post as directed by the GP Partners/Business Manager
  • Taking responsibility for the Dispensing services (DSQS) annual audit submission and other practice audits, where appropriate, utilising SystmOne searches as required


  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation.  All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development (CPD)
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
  • Taking responsibility for annual performance review, appraisal and development of the Dispensing team


The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources



Organizational chart


QualificationsGood general education Minimum 5 GCSEs including Maths & English Level 3 certificate Pharmacy Service Skills (NVQ 3) 
Knowledge, skills, ExperienceExcellent leadership & management skills Strong numeracy skills Computer literate Able to use sound judgement, common sense, knowledge & experience when  dealing with patient’s queries Excellent telephone mannerAble to use SystmOne and associated pharmacy system
AptitudeAttention to detail Learning and developing new skills Able to concentrate on tasks in busy environment Good written & verbal communication skills Able to provide excellent customer service 
OtherFlexible working –able to increase hours to provide cover when required Able to stand for long periods